Alicia H Fpy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Toronto, Ontario

Screw and cartridge replacement

Moen - Screw and cartridge replacement
Moen - Screw and cartridge replacement - Image 2
Moen - Screw and cartridge replacement - Image 3
Hello, the *** on my kitchen faucet keeps falling off every few months. The Enercare plumber advised me to request a replacement screw and a cartridge for the faucet. Can you kindly send Ms those parts so that I can avoid calling the plumber every few months to temporarily fix this issue? Model #CA87054SR
View full review

Preferred solution: Replacement

Michael P Nwr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Kitchen faucet leaking

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I cant wait until Tuesday to solve the leaking life time Moen warranty on my model#CA87316C Power clean kitchen facet I JUST SPENT 229.00 for a service man to come out to my home to tell me the facet from Morn is leaking and to call Moen to get a replacement and we will install it for you. Water all over the base cabinet Please call me Michael Parasmo 158 darby lane mays landing nj 08330 phone 856-986-**** thank you
View full review

Preferred solution: Deliver product or service ordered

william c Erh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Albany, Indiana

Need faucet pulldown hose

Moen - Need faucet pulldown hose
Moen - Need faucet pulldown hose - Image 2
I need a pulldown hose for kitchen faucet. The person I talked with said to send pictures of both connections. I can't find model number on it.I have looked at all the moen hoses and none has the white plastic fitting.Please let me know where I cand get one
View full review
Pros:
  • Great faucet
Cons:
  • Hard to get new hose

Preferred solution: New pulldown hose for my kitchen faucet.

Anonymous
map-marker Oshawa, Ontario

I am very disappointed

I purchased a faucet for life according to Moen. Since then I have had to have it repaired three times, a handle, a hose and now the handle again. When I called them they sent the wrong handle. Now I cannot seem to get through to customer service I am NEVER using their products again and plan to replace this faucet with a Delta product
View full review

User's recommendation: Do no buy Moen

Anonymous
map-marker San Francisco, California

Checking on part

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The replacement was just to get a part its all taken off no one took care of it without any problem. No questions asked it was just taken care of in the service. People were great got me the part instantly thank you. All my plumbing is moen
View full review

User's recommendation: I wouldn’t use any other product than Moen

Jerry T Xtn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Problems trying to find help.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Website contact via email failed multiple times. Calling gets AI that says hope to call back in a couple of hours. IS THERE A SIMPLE EMAIL ADDRESS THAT WOULD GET A HUMAN THAT COULD HELP ME GET NEEDED PARTS? THIS IS NOT THE QUALITY NOR RESPONSE I EXPECTED FROM A "QUALITY" PRODUCT. Then, I saw a lengthy Terms & Conditions required for a customer that has already had more trouble communicating than should have had. Makes me wish that we had used Delta! JT
View full review
Cons:
  • Terrible customer service

Preferred solution: Parts under warranty

User's recommendation: Get Delta faucets

joan h Bjj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Phoenix, Arizona

NO ONE ANSWERS THE PHONE TO ORDER PARTS

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have tried multiple times to reach someone and all i get is leave a message for a call back in a WEEK or hang up. that is so unprofessional for a large company like Moen. I need replacement parts.
View full review
Anonymous
map-marker Nashville, Tennessee

Replacement part kitchen faucet

I called the service center. The quick response was outstanding. The person I dealt with was very knowledgeable of my concern. It took no more then 15 minutes to complete and order a replacement part. Very happy with Moen
View full review

User's recommendation: No one better to deal with

North Eey

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Morristown, New Jersey

Need replacement parts

Moen - Need replacement parts
I have contacted Moen and I received some parts but Im still waiting on the shower head replacement and cartridge. My item # is TS275ORB If someone could please send that out to me I can have my plumber fix the problem. If you have any questions you can reach me at (973) 727-****. Thank you Maureen Forrester.
View full review
Raymond D Lrk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Need parts

Every time I call its always schedule a call back I need parts to fix my faucet and I have two of them I need parts for
View full review
Pros:
  • Like there products
Cons:
  • Trying to talk to somebody to get parts

Preferred solution: My parts sent to me

Ashley P Ene

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lake Worth, Florida

Can't get consumer customer on phone

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Can't get consumer customer on phone phone number listed is for professionals only called Moen in Cdon't buy from moenanada and got number for US can't leave message, mailbox is full
View full review
Anonymous
map-marker Hollywood, Florida

Place order on morn plus with code

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Missing part to shower control was helpful when we were able to talk to someone but took a lot to get to that point
View full review
Kelly B Fjv
map-marker Clear Lake, Minnesota

No costumer support!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Seriously!!! They won't answer their phone or even let me hold for next position. Only option is schedule a call back for 6 days out or hang up!! This is crazy! NOT customer support!
View full review

Preferred solution: Warrenty but they wont answer

User's recommendation: Your on your own

Anonymous
map-marker Charleston, South Carolina

Need a water filter for my faucet part 1224

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Take this from a person whos had other faucets from other manufactures. If youre buying something different than Moen, I can tell you you are going down the wrong Avenue. The customer service and the warranty of their products are second to none.
View full review

User's recommendation: I have purchased in the past other faucets from other manufactures they hardly ever stand by their warranty since I’ve owned Moen faucets if I ever have a problem Moen has always taken care of the issue. Moen is second to none

Rick H Msf
map-marker Parker, Colorado

No one ever answer there phone

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
When you call Customer Service no one answer or calls you back even when you leave your phone #, this is not customer service Rick
View full review

Preferred solution: Questions about a tool to take filter of of Kitchen Faucet head