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Moen - Bad warranty service

On hold for 30 min over moen faucet not working. Already fustrated its not working, to then be on hold for 30 minutes is horrible!
#1230137
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Moen - Half-Day Wait on Phone to get Warranty Service.

Waited on phone for hours (literally) to get a new cartridge for a $300 kitchen faucet (18 mos.. old) . FINALLY had to request a call-back. Was called back FOUR DAYS LATER. I wonder how many just give up? At least they made good on the warranty. Bad faucet/bad customer service. Back to Delta.
1.8
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
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Ramos Arizpe, Coahuila De Zaragoza
#1225204
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I have called so many times with pics & videos sent for my problem. I still end up receiving wrong parts for my kitchen faucet. Then I called again & finally got a new faucet sent back 2 weeks later. I paid premium price for this faucet but it’s broke after 6 years and...
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1.0
#1224515
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About twelve years ago, a moen kitchen faucet with spray and retractable nozzle was installed along with a new Silestone counter top and other kitchen upgrades. Recently,the faucet had a grinding noise when I turned it at the base. I expected Moen to send a gasket or...
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#1223182
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Can’t contact Moen for warranty parts

You can’t buy it for looks but it for life anymore. Spent hours trying to contact them no time slots available for callback. One and half hour hold times calling them really??? All I want is replacement parts for my so called lifetime warranty. Years ago they were fine. What happened Moen?
1.4
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1222715
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We had to have a plumber come out for a several issues a few weeks ago. One issue was a leaky hose under the kitchen sink (Moen) and 2 problems were leaky bathroom faucets. We had a receipt for the kitchen faucet. I called and left my number for a callback (due to...
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5.0
I liked
  • Customer service and standing behind warranty
#1222669
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No response from moen two hours wait on phone unacceptable

Trying to get part supposely free??? Trasfer valve for my shore. If dont want to do it cut the program
#1219992
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have purchased moen for over 25 years. Two daupys ago my 5 year old sink faucet broke, water everywhere! Trying to call moen is worst than any task I have ever encountered. When calling moen a computerized message stating it would be a two hour wait or call back in...
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1.0
I didn't like
  • Cheap faucet and bad customer service
#1210224
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I purchased a Moen pull-out kitchen faucet in 2001. Cartridge started leaking after about 2 years and Moen sent replacement. Happened again about every two years and eventually Moen sent a "free replacement" faucet charging me $58.00 shipping. This started leaking...
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Anonymous
Tamara flores

Very disappointing sgisted with my moan kitchen faucet that s is the second faucet that has done the exact same thing this time I was injured. The faucet shoots off the pull o...

#1209324
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I remember when Moen was an honorable company. At one time if you had a defect in any product they made, you were sent an immediate replacement..........no questions asked. Now you have to go through the extremely long wait on the customer service phone call, which...
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h.kitchener
h.kitchener

Just forget about Moen and buy what you need of another brand. But, do tell everyone you know how bad Moen customer service is and to stay away from their products. Thanks for...

1.7
I liked
  • Brushed nickel look
I didn't like
  • Customer service by phone
#1208755
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