Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Update by user Jul 14

i fond the part and paid for it. replacement parts co had no problem getting the part . i gave them the part # they sent the part.that simple.

Original review posted by user Jul 13

spray head blew off.gave them model # no help cant use model # need picture.

i then called a company called replacement parts gave them the model# part found and shipped in less than 5 minutes.cost me 31.00 dollars.no problem just good svc.moen needs to hire this co to handle the customer svc.and parts dept the one they use is a joke.strange thing when i told the lady i went to lowes and got model# off the box of the exact faucet she said o we cant use that but the company i order it from didnt have any problem with that model# just put it in her computer bingo heres your part thank you part on its way.

Review about: Moen Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $31.

I didn't like: Customersvc.

Had an Experience with Moen?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be the first to start a discussion

You May Also Like

Behr Deckover is not what it claims to be!! Behr "My deck was painted with Behr Deckover paint two years ago by a professional, the application of the product was followed to the letter per the instructions. After just one..." Read more Moen kitchen faucet defective sprayer Moen "Faucet sprayer (7590csl) broke. Contacted moen support, lifetime warranty is a joke. The sprayer was broken, easy fix, just twist off old and replace. Not this time, they sent the..." Read more MOEN will replace your faucet with one they can't possibly sell. Moen "After a plumber charged me $160 to tell me the MOEN cartridge did not fix my leak & I would have to replace both bathroom faucets (for another service call..." Read more Behr decck stain Behr "During the very hot 2016 summer, I needed to restain my pool deck. I bought Behr Waterproofing Wood Stain, Terra Cotta color, with 5 years decks guarantee. I followed all..." Read more Wigsis - Worst Online Experience ...EVER! Wigsis "First, I would like to say, I am very surprised that PayPal would offer their services to this rip-off company. I ordered this wig - paid $90.00 and it was..." Read more Doublebitcash.com is a not good and bad too Doublebitcash "Beware of this company i purchased bitcoins and NEVER GOT them i purchased bitcoin from this company over 2 weeks ago and sill no bitcoins. Purchased Bitcoin miner, paid for..." Read more HOW DOES BOOSTABILITY STEAL FROM LAWYERS??? Boostability "NOT WITHOUT THE HELP AND CARTE BLANCHE FROM BANK OF AMRICA!!!! I AM CEO OF A 26 YEAR LAW FIRM. PER TREASURE ACCOUNTING HIGH RECOMENDATIONS OUR THREE COMPANIES HAVE BEEN..." Read more Frontier Communications - From "No-contract" to Surprise 2-year agreement! Frontier Communications "Called Frontier on May 1, 2017 to see what they had to offer and was given a price quote for service that included a bundled TV/Internet/Home phone. I asked multiple..." Read more