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I have a sink kitchen faucet that I have had a few problems with lately. I have had it for 10 years and never had an issue. I called into customer service and the other person on the other end was like my good old friend that helped me diagnose the problem. He sent me...
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Anonymous
Amelia Morris

You are fortunate. I have a hose and when I asked for replacement all I got was an O ring. My kitchen sink was out of commission for two weeks.

4.9
#1152513
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Have all the required documentation for the original Moen kitchen faucet installation. Moen has "retired" my current kitchen faucet model which has rusted at the base, pullout color has faded, swivel doesn't work. Moen sent me a cheap replacement after several calls...
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Anonymous
Reetesh

I have similar experience with customer service and got "don't care" attitude.

#1148231
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Moen - Do Not Buy. Substandard Customer Service
I bought three high-end Moen shower heads with flexible hoses. Tried to register them online using the model numbers on the showers, boxes, etc, to no avail. Called the customer service and waited for more than 30 minutes to speak with someone who said that the numbers...
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1.2
I didn't like
  • Customersvc
#1146685
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Moen - Bought a Morn Caldwell faucet a year ago,, leak after leak.

Moen
#1144107
1.0
Details
Replaced seals 3 times, works for about 2 to three months and then leaks again. Will never buy another Moen.
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Moen - Defective finish in faucet
Moen - Defective finish in faucet
1/2

Moen - Defective finish in faucet

Moen
#1110237
1.2
Details
Faucet is less than two years old. Green blisters appeared on the finished on the bathroom faucet. I use Windex to clean my bathroom sinks and vanities.
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Moen - More than satisfied

Moen
#1081818
5.0
Details
It's twice now that the hose to my shower head breaks and leaks. Both times the reps were very helpful and sent me a new hose free of charge no questions asked. No waiting time on the phone either. Thank you so much. If only all companies were this helpful
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Moen - Kitchen faucet
Moen - Kitchen faucet
1/2

Moen - Kitchen faucet

Moen
#1054618
1.9
Details
Meon faucet, have to put in a sertain spot for hot water too work. We bought the house new and still are same owners ??
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Moen faucets are the worst engineered faucets I have ever worked on! The "lifetime warranty" is not holding water any longer and the ' Buy it for looks buy it for life" slogan is just fluff! I am a handyman that goes on service calls for Moen and each one is a...
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1.0
I didn't like
  • Terrible engineering
#1139808
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Three years ago, we bought an Anabelle faucet at Lowes. We have long since lost the receipt. Two weeks ago, the internal pull-down hose split and the faucet started leaking. Looking at the sprayer head, it was pretty caked with minerals so it was our fault for not...
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4.6
I liked
  • Peter in customer service was very professional
#1121387
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I have never written a negative review in my life until today. Brief background story: added on a new 650 square foot professionally designed kitchen to our home. First electronic faucet failed with in the first month. The water would turn on and off randomly. Moen...
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Anonymous
ESAD

Moen makes a shitty product and should be sued to the ends of the earth for selling and manufacturing inferior products that cause thousands in damage to the home. From crap m...

1.1
Ramos Arizpe, Coahuila De Zaragoza
#1106398
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In the five years that we have had our "lifetime warranty" faucet, we have had three leaks. They sent us replacement parts each time. Two times out of three they were the wrong part. The last part really looks cheap. Water damage to our hardwood floors and the ceiling...
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1.0
Milan, Minnesota
I didn't like
  • Cheap faucet and bad customer service
#1088537
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Resolved

spray head blew off. gave them model # no help cant use model # need picture. i then called a company called replacement parts gave them the model# part found and shipped in less than 5 minutes.cost me 31.00 dollars.no problem just good svc.moen needs to hire this co...
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1.0
I didn't like
  • Customersvc
#1073842
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I Called Moen Canada support and I spoke to a rep about replacement parts for my kitchen faucet. I Sent a picture of the problem showing where my faculty was leaking around the copper corrosion. Their response was that my kitchen faucet was to old and have no...
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Anonymous
cl fox

i will never buy a moen product.bough a very exp faucet 2 yrs ago spray hose blew off called moen gave them the model # no help need picture.they told me they could not use ...

2.9
I didn't like
  • Asking for proof of purchase with lifetime warranty
#1073208
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Moen shower curtain roads are complete garbage. While they look easy to install.... the the cheap aluminum wall mounts they use bend before you can even sink them Into the drywall... and the "chrome" covers that apparently sit flush against the wall WILL NEVER FIT INTO...
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#1071290
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